GetRating for retail shops
Retail shops use GetRating to ask every shopper for a review of the store at the till or on the receipt. Each store gets its own QR code, so reviews land on the right Google profile. If you also sell on Shopify, a fulfilled order can trigger your email review request.
Best for, and not best for, independent shops and retail chains
Best for
- Shops where the store itself is reviewed on Google: service, advice, opening hours
- Chains that want reviews collected per store
Not the best fit
- Online shops that need reviews on individual product pages; use a product-review tool such as Judge.me or Yotpo for that
- Shops that need photo or video product reviews
When to ask
At the till or on the receipt.
Ask every customer at the same moment. Google does not allow asking only the customers you expect to be happy, and GetRating offers every customer your public review links.
How to set it up
- Create a location per store and paste each store's Google review link.
- Put the QR code at the till and add the short link to the receipt footer.
- If you sell on Shopify, ask support to connect the store so fulfilled orders trigger your email campaign.
- Embed the widget on your website to show approved reviews collected through GetRating.
Step-by-step help: getting started, QR codes and review links and review modes.
Features that matter here
| Feature | Plan | Why it helps |
|---|---|---|
| QR code and short link per location | All plans | One code per store. |
| Embeddable review widget | All plans | Shows approved reviews on your website. |
| Email review campaigns | Growth and Business | Used by the Shopify trigger. |
| Unlimited locations | Growth and Business | Every store on one plan. |
Which plan: Free for one store using the QR code. Growth for several stores or the Shopify email trigger. See pricing for current prices.
Keep in mind: GetRating collects business reviews, not product reviews for individual items.
What to measure
We do not publish customer results for independent shops and retail chains yet, so this page makes no promises about rating changes. The dashboard shows the numbers to judge it yourself:
- Ratings per store
- Review-site clicks from the till QR code
- Email campaign sends from Shopify orders
Review request templates for this use case
- Retail Post-Purchase Email (email): For retail stores — online or in-person. References the product they bought.
Frequently asked questions
Can GetRating collect product reviews?
No. GetRating collects reviews of the business, for example on Google. For star ratings on individual product pages, a product-review app is the better fit.
How does the Shopify connection work?
When a connected store fulfils an order, GetRating can send your active after-visit email campaign to that customer. Email campaigns are on Growth and Business; contact support to connect a store.