GetRating for clinics, dentists and physiotherapists
Clinics and dental practices use GetRating to ask every patient about the visit experience after the appointment, at reception or with the short link in a message you already send. Patients are offered your Google review page and a private form for concerns, and reception staff get their own logins to see feedback.
Best for, and not best for, clinics, dental practices and physiotherapists
Best for
- Private clinics, dental practices and physiotherapists that get new patients from Google Maps
- Practices with several clinics and a shared reception team
Not the best fit
- Providers who must keep all patient communication inside a regulated patient-record system
- Anyone who needs a signed health-data processing agreement for special-category data; GetRating is not built to process health records
When to ask
After the appointment, at reception or in the follow-up message you already send.
Ask every customer at the same moment. Google does not allow asking only the customers you expect to be happy, and GetRating offers every customer your public review links.
How to set it up
- Create a location per clinic and paste the clinic's Google review link.
- Put the QR code at reception or on the appointment card.
- Write the request about the visit experience only, never about the treatment or condition.
- Give reception staff their own seats so they can read private feedback and pass concerns on.
- Reply to private feedback from the dashboard on the Business plan, or contact the patient using the details they chose to leave.
Step-by-step help: getting started, QR codes and review links and review modes.
Features that matter here
| Feature | Plan | Why it helps |
|---|---|---|
| Private feedback form with email alerts | All plans | Concerns reach the practice directly. |
| Team seats | Growth and Business | Reception staff do not share one login. |
| Custom branding | Growth and Business | The clinic's logo on the page patients see. |
| Reply to private feedback | Business | Answer a patient's concern from the dashboard. |
Which plan: Growth, for team seats and branding. Business if you want to reply to private feedback from the dashboard. See pricing for current prices.
Keep in mind: Health-care rules on patient communication vary by country. Check what your regulator allows before contacting patients for reviews.
What to measure
We do not publish customer results for clinics, dental practices and physiotherapists yet, so this page makes no promises about rating changes. The dashboard shows the numbers to judge it yourself:
- Ratings and review-site clicks per clinic
- Private feedback volume and themes
- Visits per tracking link, for example reception versus appointment card
Review request templates for this use case
- Healthcare Patient Follow-Up (email): HIPAA-conscious template for clinics, dentists, and healthcare providers. Professional and caring.
- Appointment Reminder + Review Ask (sms): Combine an appointment follow-up with a review request. Two birds, one SMS.
Frequently asked questions
Is it allowed to ask patients for Google reviews?
Google allows businesses to ask customers for reviews as long as you do not pay for them or ask only patients you expect to be positive. Health-care regulators in some countries add their own rules on patient contact, so check yours first.
Should the review request mention the treatment?
No. Ask about the visit experience only and keep health details out of review requests and feedback forms.