GetRating for hotels and guest houses
Hotels and guest houses use GetRating to ask every guest for a review at check-out or with the short link in the post-stay email they already send. The review page follows the guest's browser language (49 languages), and A/B mode spreads reviews between Google and TripAdvisor.
Best for, and not best for, hotels, guest houses, B&Bs and holiday rentals
Best for
- Independent hotels, guest houses and B&Bs with international guests
- Small groups that want reviews on Google and TripAdvisor
Not the best fit
- Hotels that need a full guest-experience suite with in-stay messaging and surveys
- Properties that only want reviews on a booking platform that restricts reviews to its own bookings
When to ask
At check-out or in the post-stay email.
Ask every customer at the same moment. Google does not allow asking only the customers you expect to be happy, and GetRating offers every customer your public review links.
How to set it up
- Create a location per property and paste its Google and TripAdvisor review links.
- Choose A/B mode to split guests between the sites, or Links mode to show both.
- Put the QR code at reception and in the room information folder.
- Add the short link to the post-stay email your booking or property system sends.
Step-by-step help: getting started, QR codes and review links and review modes.
Features that matter here
| Feature | Plan | Why it helps |
|---|---|---|
| Review pages in 49 languages | All plans | International guests see their own language. |
| A/B split mode | All plans | Builds reviews on several sites. |
| Custom branding | Growth and Business | Your property's logo and colours on the review page. |
| Private feedback form with email alerts | All plans | Hear about a room problem before the guest leaves. |
Which plan: Growth, for several properties and your own branding. Free covers one property with the QR code. See pricing for current prices.
Keep in mind: Some booking platforms only accept reviews from guests who booked through them; send those guests to the platform's own review flow.
What to measure
We do not publish customer results for hotels, guest houses, B&Bs and holiday rentals yet, so this page makes no promises about rating changes. The dashboard shows the numbers to judge it yourself:
- Ratings per property
- Clicks to Google versus TripAdvisor
- Private feedback during the stay
Review request templates for this use case
- Personal Touch Follow-Up (email): A warm, personal email that references the specific service or product. Higher response rate.
- Seasonal Thank You Email (email): End-of-year or seasonal thank you that includes a review request. Great for Q4.
- Short & Sweet Review Request (email): Minimal text, maximum clarity. For customers who prefer brevity.
- Simple Post-Purchase Email (email): A friendly, short email to send right after a purchase or service. Works for any business.
Frequently asked questions
Which languages does the guest review page support?
49 languages. The page detects the guest's browser language automatically.
Can I send guests to Booking.com reviews?
Booking.com and similar platforms generally only accept reviews from guests who booked through them and send their own invitations, so use GetRating for Google and TripAdvisor instead.