GetRating and Zapier

Teams that connect tools with Zapier instead of writing code.

• Actions: create a review, update a review's status (open, in progress, resolved), record a reply and create an alert.
• Polling triggers: new feedback (filter by location, stars or status), locations and alerts.

• Polling: Zapier asks GetRating for new items on its schedule.
• Instant (REST hook) subscriptions can be created, but GetRating does not push to them yet, so use polling triggers.

1. Create an API key under Dashboard → Integrations.
2. In Zapier, use Webhooks by Zapier or an API request step with the X-API-Key header.
3. Poll GET /api/zapier/triggers/reviews for new feedback, or call /api/zapier/actions for actions.

A salon chain polls new 1–2 star feedback and creates a task in its project tool for the studio manager.

• There is no listed GetRating app in Zapier's app directory; you call the endpoints from Zapier's webhook or API steps.
• Instant triggers are not delivered yet; polling runs on Zapier's schedule.
• The reply action records a reply in GetRating; it does not send a message to the customer.

• Test the key with POST /api/zapier/auth before building the Zap.
• No new items: check the since and location_id filters on the trigger request.

• Review sites
• Google Business Profile, Trustpilot and Facebook
• Slack
• Webhooks
• REST API
• Shopify
• Website widget