GetRating and Slack

Teams that already work in Slack and want problems to show up where they talk.

• Post an alert message to one Slack channel, with a link to the dashboard.

• Private feedback that contains urgent words such as 'refund', 'sick', 'safety' or 'complaint' (critical).
• A location's average rating dropping more than 15% compared with the previous week (warning).
• Private feedback waiting longer than your response target for a reply (warning, or critical above 5).

1. In Slack, create an incoming webhook for the channel you want (Slack: Apps → Incoming Webhooks).
2. Copy the URL. It starts with https://hooks.slack.com/.
3. In GetRating, open Dashboard → Integrations → Slack, paste the URL and turn alerts on.
4. Send a test message to check that it arrives.

A restaurant group posts alerts to #guest-feedback, so the duty manager sees a 'refund' complaint without opening GetRating.

• One Slack webhook URL per account; all locations post to the same channel.
• Informational alerts, such as milestones, are not posted to Slack; they stay in the dashboard.
• New ratings are not posted one by one; use email notifications for that.

• 'Invalid Slack webhook URL': the URL must start with https://hooks.slack.com/.
• The test message does not arrive: the webhook may have been removed in Slack; create a new one and paste it again.

• Review sites
• Google Business Profile, Trustpilot and Facebook
• Webhooks
• REST API
• Zapier
• Shopify
• Website widget