GetRating and Google Business Profile, Trustpilot and Facebook
Connect your review accounts to see new reviews and reply to them from the GetRating dashboard, next to the feedback collected through GetRating.
Plan: Business
Who it is for
Business-plan customers who answer reviews on several platforms or for several locations.
What it does
- List new reviews from the connected Google Business Profile, Trustpilot and Facebook accounts.
- Write and post replies from the dashboard.
When it runs
- A new review appears on a connected account.
How to set it up
- Upgrade to the Business plan.
- Open Dashboard → Integrations and choose Google Business Profile, Trustpilot or Facebook.
- Sign in with that platform and approve access. GetRating stores the access token encrypted (AES-256-GCM).
- Match the connected business to your GetRating location.
Example
A clinic group connects its Google Business Profile and replies to new Google reviews for all its clinics from one list.
Limitations
- Business plan only.
- GetRating can reply to reviews but cannot remove, hide or edit customer reviews.
- Only the three platforms above can be connected. Yelp and TripAdvisor work as review links only.
Troubleshooting
- The connection stops showing new reviews: the platform may have revoked the token; disconnect and connect again.
- Your business is not listed after sign-in: the account you signed in with must manage that business on the platform.
Other integrations
Frequently asked questions
Can GetRating remove a bad Google review?
No. GetRating never removes or edits reviews. You can reply publicly, and report a review to Google yourself if it breaks Google's rules.
Which plan includes review replies?
The Business plan. Free and Growth send customers to your review sites but do not connect the accounts.