GetRating vs Loox
GetRating is review collection software for local businesses: a QR code and short link per location that asks every customer for a rating and sends them to the review sites you choose. Loox is a photo and video product review app for online stores.
Quick answer
Choose Loox if you sell online and want photo and video product reviews on your store. Choose GetRating if you run a local business and want reviews on Google and other public sites.
Choose Loox instead if
- Visual product reviews matter for your online sales
- You want review carousels and pop-ups on your store
- You sell through a supported e-commerce platform
Choose GetRating if
- You serve customers in person
- You want Google reviews rather than product-page reviews
- You want a private feedback form for problems
Key differences
| Topic | GetRating | Loox |
|---|---|---|
| Type of review | Business reviews on public review sites. | Photo and video product reviews on your store. |
| Who it is for | Local businesses and multi-location brands. | Online stores. |
| Pricing | Free plan, Growth €49/month, Business €99/month. | Check Loox's website for current plans. |
Loox descriptions are based on its public positioning and may change. Check Loox's website for current features and pricing.
What GetRating includes
- QR code and short link per location
- Rating routing per star level
- Split mode
- Links mode
- A/B split mode
- Private feedback form with email alerts
- Review pages in 49 languages
- Embeddable review widget and public review page
- Webhooks, Slack alerts, REST API and Zapier endpoints
- Unlimited locations and reviews (Growth and Business)
- Email review campaigns (Growth and Business)
- Custom branding (Growth and Business)
- Google rating tracking (Growth and Business)
- Team seats (Growth and Business)
- SMS review campaigns (Business)
- Reply to Google, Trustpilot and Facebook reviews (Business)
- Competitor tracking (Business)
- Reply to private feedback (Business)
What Loox offers that GetRating does not
- Photo and video product reviews
- Store review widgets
Switching from Loox to GetRating
- Create a free GetRating account and add your first location.
- Paste the review links you want to use (Google, Facebook, Trustpilot or any URL) and pick a review mode.
- Download the QR code or copy the short link and replace the old review request on receipts, counters, emails and SMS.
- Keep your existing reviews where they are. GetRating does not move or import reviews from other platforms.
Does GetRating follow Google's review policy?
Yes, when used as designed. Google's policy forbids review gating: asking only customers who had a positive experience for a review, or discouraging negative reviews. GetRating asks every customer, and every customer is offered your public review links. Its routing spreads customers across review sites, for example a 50/50 split between Google and Trustpilot or a different site per star level, so you build reviews in more than one place. In 5-star mode, customers who pick 1–3 stars also see a private feedback form, but always together with your public review links, never instead of them. GetRating never creates, edits or removes reviews on any platform.
What is review gating?Try GetRating free
Free plan for 1 location. Growth €49/month, Business €99/month.